Preguntas frecuentes

What does the Snouten Massager actually do?
The Snouten combines shiatsu kneading nodes with built-in infrared heat therapy. The 4 bi-directional nodes rotate clockwise and counter-clockwise to mimic the hands of a massage therapist, while the heat penetrates deep into muscle tissue to relax tight fibers and improve blood flow. Together, they break up knots and relieve tension in 15 minutes.

How quickly will I feel results?
Most customers notice a difference within their very first session. For chronic tension that has built up over weeks or months, we recommend daily use for 5–7 days to feel the full transformation. 94% of customers in our survey reported noticeable relief in their first 15-minute session.

Is it safe to use every day?
Yes — the Snouten is designed for daily use. The built-in 15-minute auto shut-off prevents overuse and keeps sessions at the ideal duration for muscle recovery. We recommend 1–2 sessions per day, morning to loosen up or evening to wind down.

Can I use it on my lower back too?
Absolutely. While the Snouten is designed primarily for the neck and shoulders, the ergonomic shape works well on the upper and mid back, trapezius muscles, and between the shoulder blades. Keep the nodes on surrounding muscle tissue — not directly on the spine.

How do I control the intensity?
The Snouten has 3 speed settings — low, medium, and high. We recommend starting on low, especially in your first few sessions. Heat can be toggled independently. Most customers find medium speed + heat to be the sweet spot for deep relief.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments are encrypted and secure.

How much is shipping?
Shipping is FREE worldwide on all orders — no minimum purchase required.

How long does delivery take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–7 working days depending on your location.

Can I track my order?
Yes — you will receive a tracking number by email once your order ships. You can use it to check your delivery status at any time.

What is your return policy?
We offer a 30-day money-back guarantee. If you don't feel a difference in your neck or shoulder tension after consistent use, contact us and we will process a full refund — no questions asked.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate changes before the order ships.

How can I contact support?
Our support team is available anytime through our Contact Us page. We typically respond within 24 hours.